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Autel Scanner articles Return Policy
Return Policy

In which situation we accept the return
Autel scanner ® promise to obey the return policy as following :
1.    Non Artificial damage.
Quality problem or damage during delivery: Autel scanner ® will return full refund or re-send workable product.

2.    Mis-shipped item.
Autel scanner ® will be responsible for an item exchange and all shipping fees or full refund, customers are requested to send back the wrong item firstly, after inspecting the return item, Autel scanner ® will arrange re-delivery the right item or release full refund.

3.    Wrong order.
If customer order a wrong item and want to exchange the right one, customer need to contact us before/when it arrive and send back the item & offer all shipping cost, Autel scanner ® will arrange re-delivery the right item after inspecting the return item.

In which situation we do not accept the return
1,  Artificial damage.
2,  Warranty expire.
3,  Not satisfied situation. (not quality problem).
Each tool has its specific function, please check detail before your purchase on Autel scanner ® and welcome to check with us for any question. Autel scanner ® will not accept return because of “Not satisfied” ( Not quality problem) during your using of the tools. Please aware of this.

Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail or EMS, DO NOT use DHL, UPS, FEDEX and TNT or any other courier which we never can receive the items because of China custom block, and we will not responsible for that.

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